01Order Confirmation
- Once you place an order on www.mydehin.com, you'll receive an email confirming that we've received it.
- When your package is ready to ship, you'll get a dispatch email with tracking details.
- If your order includes multiple items, they may be shipped separately.
02Processing & Dispatch
- Most orders are packed and shipped within 2–5 business days (excluding Sundays and public holidays).
- Every product goes through a quality check before being sealed and handed over to our courier partners.
03Shipping Fees
- Prepaid orders above ₹499 ship free of charge.
- Cash on Delivery (COD) orders carry a flat fee of ₹150 per item.
- If a package returns to us due to customer unavailability or refusal (RTO), a re-shipping fee of ₹150 will be applied.
04Delivery Timelines
- For metro and tier-1 cities, delivery usually takes 3–5 business days after dispatch.
- For other locations, it may take 5–7 business days, depending on the courier network.
- Estimated delivery dates are provided once your order ships. Please note, these are indicative, not guaranteed, as courier delays may occur.
05Damaged or Lost Packages
While we pack each order carefully, transit issues may happen.
- If your parcel arrives damaged, please contact us within 24 hours of delivery at sayali98shinde@gmail.com with photos of the product and outer packaging.
- If a shipment is lost or untraceable, we will coordinate with the courier partner and either send a replacement or issue a refund.
06Address Changes
- Address or contact updates can only be made before your order is dispatched.
- Once shipped, no changes can be applied to the delivery details.
07Unexpected Delays
- Sometimes, delivery may be delayed due to unforeseen issues (e.g., strikes, weather, courier restrictions).
- In rare cases where a parcel cannot be delivered, DEHIN reserves the right to cancel the order and issue a full refund.
This policy forms part of the agreement between you and DEHIN, together with the other policies listed below.