01Order Cancellation
Orders placed on our website are processed quickly so they can reach you on time.
- Once confirmed, orders cannot be cancelled.
- For Cash on Delivery (COD) orders, if you change your mind, you can cancel by reaching out to us before dispatch at sayali98shinde@gmail.com or via phone.
- Changes in address or contact details can be made within 12 hours of placing the order or until the order has shipped, whichever is earlier.
02Refunds & Replacements
Our products are made and packed with care. We do not offer refunds unless an item is received in a damaged or unusable condition.
If your order arrives damaged, please email us at sayali98shinde@gmail.com within 24 hours of delivery. Kindly share:
- Photos of the damaged item
- Images of the parcel box and shipping label
- Your order number
Once reviewed, we'll arrange either a replacement or a refund for the affected item, based on your preference.
03Delivery Concerns
- If your order is lost in transit or shows as delivered but hasn't reached you, contact us immediately.
- After verifying with our courier partner, we will re-ship the order at no extra charge.
- Refunds are not applicable for such cases.
04Exclusions
Returns or refunds are not available for:
- Opened, used, or tampered products
- Change of mind or personal dissatisfaction with performance
- Delays caused by courier/shipping partners outside our control
05Need Help?
Our support team is always happy to assist. Reach us at sayali98shinde@gmail.com for any order-related queries.
This policy forms part of the agreement between you and DEHIN, together with the other policies listed below.